Author: Gary Hadler
Having taught business management, marketing and customer service for many years I decided to write a short article the rights of the customer and how a dissatisfied customer should go about making a complaint. To read more articles about problem solving please visit our website at ITS Tutorial School - “A guide to problem solving” at http://www.tuition.com.hk/problem-solving.htm
A customer has the following rights.
- To find out information about a product
- To choose a product
- To buy a product
- To get value for money
- To be satisfied and well looked after once the product has been purchased.
If as a customer you are dissatisfied here is a simple list of actions you can take.
Making a complaint
1. Complain to the supplier of the goods or service as soon as possible. Always give the supplier the opportunity to put the matter right first. Bear in mind that if you leave your complaint for too long you may lose some of your legal rights.
2. Make sure you take any receipt or proof of purchase with you. Don’t part with this - in case you need it later.
3. If the supplier is some distance away, or if you get no satisfaction after calling in person, then you will need to put your complaint in writing. It’s a good idea to ring the organisation and to get the name of their customer services manager so you can send the letter to that specific person.
4. Keep your letter short and to the point. In the first paragraph state when and where you bought the goods or service. In the second, state what has gone wrong clearly and unemotionally. If you have already visited the firm without any success, say when and where you called, the name of the person to whom you spoke and the outcome. In the last paragraph state what you want done and set a realistic deadline.
5. Keep copies of all correspondence. If the company telephones you, make a note of what they said and the date.
At this stage the problem is usually solved. Remember that you don’t have to accept the first offer you receive, if you feel it is a poor one.
If you are getting nowhere then get expert advice. This could include expert opinion on the problem (e.g. by asking another trader to put their views in writing), by contacting your local trading standards department or another source of help and advice.
It is worth noting that increasing number of business now publish a customer charter. The purpose of such charters is to:
- Publish standards of service
- Continually improve customer service standards
- Ensure all customers are treated equally and fairly
- Ensure all customers know how to complain.
October 7th, 2008
Author: Peter Ballantine
There are a fair number of Scalp Med complaints and related stories resulting from unsuccessful user experiences with the product on the Internet. But to be fair, there are also a significant number of positive testimonials out there as well.
Contrary to the complaints, the company’s website details how they have helped thousands of people suffering from hair loss and it also provides numerous case studies and written testimonial success stories of people it has helped to regrow hair.
Without a doubt, almost any company doing business with the general public will have some customer grievances. So; to get a better feel for the seriousness of the Scalp Med complaints, I reviewed the company’s current status with the Better Business Bureau.
I determined that the company was started on January 9th, 2000 with the stated business objective of providing hair growth products to the general public.
Additionally; they were recently purchased by the infomercial powerhouse Guthy Renker, which adds both credibility and financial strength to the brand.
Overview of the Scalp Med complaints currently lodged with the Better Business Bureau:
The company currently maintains a Triple A rating with the Better Business Bureau. The BBB also reports that proper consideration has been given to all complaints as presented to the company to date.
Specifically, there were 118 Scalp Med complaints lodged, closed and reported on by the BBB for the last 36 months.
In 83 of the cases the Scalp Med complaints department issued a full refund as the customer requested.
In 5 of the cases the company made a partial refund.
In 29 of the cases, the company agreed to perform according to their contract.
In 1 instance they refused to make an adjustment based on what were deemed to be justifiable reasons.
The most common Scalp Med complaints all have a similar theme related to the lack of success that the quoted users have had with Scalp Med.
Not to minimize the negative experiences that some individuals have had with this hair regrowth product; it is important however to recognize that hair loss is a complex affliction that cannot easily be addressed in the best of circumstances.
Additional factors that may inflate Scalp Med complaints are that any hair regrowth regimen takes both time (at least 3 months) and consistency of use to be successful. So it’s important to follow the products usage directions closely to maximize the chances for success. Any wavering from the recommended usage regimen can result in diminished results.
There can be no doubt that Scalp Med has the potential to regrow hair simply based on the fact that it contains Minoxidil; also known as Rogaine.
Minoxidil has been approved by the FDA as one of the few scientifically proven hair regrowth products on the market today, which means that any product that contains Minoxidil should also then be able to regrow hair due to the hair growth effects of this ingredient at a minimum.
Add to that the additional hair growth ingredients in the Scalp Med formulation and they claim that your chances of regrowing your hair are greatly increased with their product.
October 5th, 2008